Local Delivery (customers within 35 miles of our store postcode NR19 1PX).
If you are outside of this area, please contact us to discuss delivery options and price.
Estimated delivery times include manufacturing time, quality controll checks, and standard dispatch to your delivery address. If you order multiple items at once please go buy the longest estimated delivery time, if some items can be dispatched sooner we will contact you to offer this.
For deliveries to our local customers we offer (see exclusions for non local deliveries at bottom of page)
Room of choice delivery
2 Hour delivery time slot
All packaging removed
Installation & assembly (costs apply if selected)
Pre-delivery furniture quality control checks (where possible/suitable)
If you have specific requirements for delivery, you must make us aware when placing your order or with an immediate follow up email once order placed.
As delivery costs are heavily subsidised, if a delivery has to be re arranged due to the buyer being unable to receive the delivery, there will be a re delivery charge and no refund for the missed delivery.
If the delivery arrangement we offer is not suitable we will re arrange one for a later date, please note it may take up to 4 weeks to re-arrange depending on your area.
On receipt of your goods to our stores prior to dispatch to you, where possible we will inspect them for any defects/faults/missing parts to ensure you are receiving them in the intended satisfactory condition without damage/fault or missing parts. This is part of our customer care and on rare occasions this may result in a delay to your order being delivered while we await a replacement item or part to be sent.
We will do our best to place your products in the room of your choice providing there is reasonable access. Using the product dimensions advertised, it is your responsibility to ensure that the products not only fit into their final location but that there is sufficient access throughout the entire route to this room inside your property, this includes space for assembly of goods.
If you are aware of any possible access restrictions into your property these should be discussed prior to ordering as the costs of returning items that don’t fit or are undeliverable due to poor access will be deducted from any refund given and may have restocking charges applied. The outbound delivery charge will also be deducted from any refund given for failed deliveries which are not our fault.
You must notify us if more than 2 flights of stairs are to be used to gain access to your room of choice. Please note lifts are not always suitable for furniture delivery.
Assembly does not include fitting to walls, ceilings, levelling furniture on floors, customising furniture, hanging items or any fully fitted product.
On delivery your goods will be unwrapped (if applicable) and you will be asked to inspect the goods and sign for them in a satisfactory condition. You must inspect all goods on delivery and advise of any shortfalls or visible damage, we cannot accept any claim for damage where the goods are not fully inspected at the time of delivery.
If you choose not to have goods unpacked you are still required to inspect and sign for goods as received in a satisfactory condition.
It is normal for us to take a picture of your item once delivered as additional proof of delivery.
Please be aware that Health and Safety requires the delivery team to wear protective footwear at all times if you are not happy for this in your home your goods will be delivered to the door only.
While we will endeavour to meet all our arrangements for delivery, due to reasons beyond our control we cannot guarantee ‘on time’ delivery for all orders. We will make every effort to inform you of any delays promptly after we are aware of them, but we will not be liable for any loss, damages or consequential loss arising from delayed delivery or deliveries that need to be rearranged.
Non Local Deliveries
Deliveries further than 35 miles from our store postcode of NR19 1PX are often carried out by one of our carefully selected delivery partners and therefore some services noted below may not always be available.
- Delivery above first floor, unless agreed prior.
- Pre delivery inspection by Furniture Plus of goods being dispatched (a factory quality control check will still be completed).
- Unpack and Assembly services.
- 2hr timeslot, although estimated time and delivery updates will be provided.
Delivery options may depend on the item and your location, if you require a service please contact us and we will endeavour to meet your requirements.