"We know how important the delivery of your purchase is and aim to deliver all products to you as quickly as possible and in perfect condition."
On a vast majority of orders we can offer:
2-Man Delivery is FREE on all furniture purchases over £200. If you live within Norfolk we will offer FREE Premium Delivery using our own delivery teams who will carefully deliver, unpack, assemble and place your purchase in a room of your choice.
If you live outside of this catchment, a variable delivery charge will apply depending on area. This charge will usually be between £30 - £60. Where possible we will use a trusted 2-Man Service to deliver your boxed items to your property.
If your purchase is less than £200, you pay a variable delivery charge per delivery not per item. This is still a great value service and is actually heavily subsidized by us, as the true costs outweigh the complete cost of your order, we will hold all items on that order until we are able to deliver your completed order at one time. If you wish to have a separate delivery consisting of in stock items please specify this at time of order, however you may incur two delivery charges.
We deliver to UK mainland addresses only, including England, Wales and Scotland. Deliveries to more remote areas of UK mainland may have longer lead times or may not be possible. If you believe your address is in a remote location please contact us by phone or email to talk through the possible options before placing an order.
Delivery in Norfolk - To ensure you receive your order in the best possible condition we use our own dedicated 2-man delivery team who have vast experience within the furniture industry. This has proven to almost completely eliminate damage in transit and is our preferred delivery method. Your goods will be delivered to a room of your choice, unpacked and assembled if required. We then allow time for you to inspect your goods before we leave your premises. You will then be asked to sign for the satisfactory condition of your goods.
Delivery outside Norfolk - If possible we use a two man furniture delivery team but on occasions we may use other delivery methods such as couriers or pallet networks. You may be required to unpack your goods and dispose of packaging yourself. Please check your goods before you sign for them as claims for damage can only be made if noted at time of delivery.
It may be possible to have an unpacking and assembly service for deliveries outside of Norfolk. If this is required please specify at time of order or call our customer service team for a quote.
Please contact our customer services department on 01362 693580 if you have specific requirements and we will do our upmost to accommodate your request, and if necessary compile a suitable quotation. Alternative methods may not be available to all post code areas and are not suitable for delivery of certain products. On this basis we may decline to offer them for particular orders.
To keep costs for a 2-Man delivery service to a minimum and to reduce environmental impact by vehicles used, our delivery team operates in certain post codes on certain days. To ensure we are able to deliver your furniture, it is expected that someone over 18 will be available to accept delivery on one of the potential delivery dates offered by the delivery company. All deliveries will be made Monday to Friday unless special arrangements have been authorised.
Once your order is in stock we will contact you with the first available delivery day/time, unless we have agreed alternative arrangements with you and confirmed these in writing. Should the offered delivery date not be suitable we will offer you the next available date. This may have to be arranged at a later time.
Using our preferred two-man delivery service we aim to deliver all 'In Stock' orders within 14 days from the date we receive your cleared payment. Alternative delivery methods and certain post code areas in the Scottish Highlands will have different delivery timescales.
While we will endeavour to meet all our arrangements for delivery, due to reasons beyond our control we cannot guarantee 'on time' delivery for all orders. We will make every effort to inform you of any delays promptly after we are aware of them, but we will not be liable for any loss, damages or consequential loss arising from delayed delivery or deliveries that need to be rearranged.
We will do our best to place your products in the room of your choice providing there is reasonable access. Using the packaged product dimensions advertised, it is your responsibility to ensure that the products not only fit into their final location but that there is sufficient access throughout the entire route to this room inside your property.
If you are aware of any possible access restrictions into your property these should be discussed prior to ordering as the costs of returning items that don't fit or are undeliverable due to poor access will be deducted from any refund given. The outbound delivery charge will also be deducted from any refund given for failed deliveries which are not our fault.
Preparing for delivery
If you take advantage of our free 2-man delivery, to your room of choice, you should take time to suitably prepare your property before the delivery of large items of furniture. It is entirely your responsibility to protect or remove ornaments and floor coverings along the entire route of delivery.
However please do not cover stairs as this may cause a trip hazard, or put blankets down on polished floors as this may cause the delivery team to slip.
We will not accept any claims for damage for items damaged during delivery.
During adverse weather conditions preparing an area for the delivery drivers to wipe their shoes just inside your front door and at the foot of unprotected staircases may be advantageous.
Please consider removing any delicate objects from walls or moving ornaments which may be easily damaged by the delivery personnel if such objects are obstructing access whilst they are carrying heavy products. Remember one of them will be walking backwards and any items in the way may be damaged or create a trip hazard.
Please also consider protecting floor coverings as you see fit along the route of delivery, as our delivery drivers are unable to remove protective footwear whilst making a delivery. Protecting the floor in the destination room with sheeting is also advised as boxes may have become dusty during the delivery process and whilst in storage.
If you do not wish delivery personnel to lean longer boxes against walls in destination rooms please make this expressly clear at point of delivery.
For the avoidance of any doubt and to stress the importance, the preparation for delivery to ensure adequate protection to your property is entirely your responsibility. We will not accept any claims for damage to any item in your home including (but not limited to) floor coverings, wall decoration, pictures and ornaments, which have not been adequately protected or removed prior to delivery.
Failed Delivery Charges
Delivering furniture is a very specialist and expensive exercise. Furniture is heavy, awkward and delicate.
To make buying furniture more attractive we heavily subsidize the outbound delivery costs. However we are unable to absorb these high costs when deliveries aren't made and orders cancelled or deliveries rearranged through no fault of our own. It is therefore extremely important that you make someone available to take delivery on the dates arranged with our delivery company.
If you aren't available to take delivery on a prearranged date without sufficient notice to us, or if poor access does not permit delivery or if we are unable to deliver for any other reason through no fault of our own we may charge to redeliver.